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Geek Squad sucks.

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Titangeek
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12 Sep 2010, 5:10 pm

leejosepho wrote:

Titangeek wrote:

Bad combo, lol

Yeah, and the impatient one was my ex-wife ...

Even worse combo ,lol

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leejosepho
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12 Sep 2010, 6:33 pm

LiendaBalla wrote:

I support this truethful thread! The geek squad did a horrible job on my computer! Do I even need to make levels for the word "pathetic"?

Although not specifically with "The Geek Squad", I have a couple of horror stories of my own. However, and just like with the techs at Microsoft who have yet to ever be able to ultimately suggest to me any "fix" other than a re-installation, there are techs who care and who can do good work ...

... but finding them can be a challenge.

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LordoftheMonkeys
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12 Sep 2010, 7:07 pm

leejosepho wrote:

LiendaBalla wrote:

I support this truethful thread! The geek squad did a horrible job on my computer! Do I even need to make levels for the word "pathetic"?

Meh. Why bother? Anyone can learn techie skills themselves. I mean, all you have to do to defragment your hard drive in Windows is open a command prompt window and type "defrag c:". If you want to completely get rid of any software problems, just back up your files, type "format c: /fs:ntfs" at the prompt, wait for it to wipe the hard drive, then restart the computer from the Windows install disk. There are similar methods for dealing with software problems in Unix/Linux.

Mostly what I would need paid tech support for would be hardware problems, because I don't have the confidence to open up a computer (never mind a laptop), take everything apart, and then put it back together with all the connectors in the right places and without losing any screws. Not to mention I don't have the proper equipment, like ESD straps, star screwdrivers, and the like. So I guess A+ techs may come in handy even for a hardcore computer geek like me.

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nodice1996
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12 Sep 2010, 7:42 pm

LordoftheMonkeys wrote:

Not to mention I don't have the proper equipment, like ESD straps, star screwdrivers,and the like. So I guess A+ techs may come in handy even for a hardcore computer geek like me.

Almost all newer (1995+) computers go together with just a phillips screwdriver. At least the ones I've seen. Also, ESD straps are unnecessary, you can just touch the case periodically to discharge static, and a star screwdriver only costs about $5. As for not knowing how things go together there are guides on the internet you could look up and either print out or leave open on another computer. Laptop manufacturers usually have these freely available, and desktops are fairly standard inside. Much cheaper than paying for computer work.

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jec6613
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12 Sep 2010, 8:13 pm

nodice1996 wrote:

LordoftheMonkeys wrote:

Not to mention I don't have the proper equipment, like ESD straps, star screwdrivers,and the like. So I guess A+ techs may come in handy even for a hardcore computer geek like me.

Torx screwdrivers are fairly cheap (they're not star, they're Torx), but if you've ever fried a FB-DIMM in a Mac Pro, you know ESD is quite real and having a grounding strap is required. Also, don't forget about TR-Torx, you'll need those as well if you're working on the HP business class chassis.

The trick is usually getting the service manual on some of these consumer type computers with funky requirements. Unlike Lenovo/IBM, most OEMs don't publish them.

jec6613
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12 Sep 2010, 8:17 pm

Also, installing Linux cannot void your warranty. It will, however, usually mean that software support is unavailable. Your hardware warranty will continue working fine though.

Ancalagon
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12 Sep 2010, 9:21 pm

Friskeygirl wrote:

the problem is always rtfm or pebkac

Quoted For Truth

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PatrickNeville
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12 Sep 2010, 9:27 pm

Asp-Z wrote:

*is so glad he has a Mac*

I really really want one.

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zer0netgain
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13 Sep 2010, 8:12 am

I'd have to read the warranty, but software, reformatting, new OS, and repartitioning should have zero bearing on the system warranty regarding hardware issues UNLESS the software in question did something to damage the hardware (e.g., overclocking).

I'd not expect Geek Squad to be able to address software issues since all they likely do is reinstall the stuff the system came with.

rchamberlin
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19 Sep 2010, 10:46 am

leejosepho wrote:

Titangeek wrote:

Bad combo, lol

Yeah, and the impatient one was my ex-wife ...

So how did you handle it?

Hey, no problem. Just get your back up and I'll be happy to fix it for you.

What, you didn't do frequent back ups like I taught you when we were married?
Yikes - you better call the Geek Squad.

leejosepho
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19 Sep 2010, 10:50 am

:oops:

gramirez
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19 Sep 2010, 12:51 pm

Asp-Z wrote:

*is so glad he has a Mac*

Second this.

I had bad experiences with Geek Squad back when I had a PC. They refused to fix it under warranty because they thought it was abused (it was a laptop), when in reality the computer was a piece of s**t made out of cheap plastic. Thank god my MacBook Pro is solid aluminum!

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Asp-Z
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19 Sep 2010, 12:56 pm

gramirez wrote:

Asp-Z wrote:

*is so glad he has a Mac*

Second this.

I had bad experiences with Geek Squad back when I had a PC. They refused to fix it under warranty because they thought it was abused (it was a laptop), when in reality the computer was a piece of sh** made out of cheap plastic. Thank god my MacBook Pro is solid aluminum!

*high five*

Same happened with my PC laptop. It started falling apart due to the fact it was cheap s**t, but I was blamed.

gramirez
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19 Sep 2010, 4:24 pm

Asp-Z wrote:

gramirez wrote:

Asp-Z wrote:

*is so glad he has a Mac*

Second this.

I had bad experiences with Geek Squad back when I had a PC. They refused to fix it under warranty because they thought it was abused (it was a laptop), when in reality the computer was a piece of sh** made out of cheap plastic. Thank god my MacBook Pro is solid aluminum!

*high five*

Same happened with my PC laptop. It started falling apart due to the fact it was cheap s**t, but I was blamed.

It actually happened with both of the PC laptops I owned - The plastic around the hinges, on the screen side and the base side, cracked. Eventually the hinges broke off. Cheap s**t they make these days. That's why I don't buy inexpensive computers anymore.

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LordoftheMonkeys
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19 Sep 2010, 5:22 pm

gramirez wrote:

Asp-Z wrote:

*is so glad he has a Mac*

Second this.

I had bad experiences with Geek Squad back when I had a PC. They refused to fix it under warranty because they thought it was abused (it was a laptop), when in reality the computer was a piece of sh** made out of cheap plastic. Thank god my MacBook Pro is solid aluminum!

A lot of PCs suck. At least with Macs, you know exactly in what way they suck (namely the matte screens and low RAM and hard drive capacity). I bought an HP Pavilion laptop, not knowing what problems I would have with it. When I tried to play a graphics-intensive game on it after installing Debian, I found that it turned the monitor green and fuzzy until I restarted. I thought it was a problem with Debian, but the people on the Debian forum said they had no problem playing Nexuiz. Then I found this forum post and realized it's a hardware problem.

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