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IsabellaLinton
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27 Sep 2021, 11:24 am

I've been using touch ID but it stopped working over time.

I've been trying to reset it with "Add a new fingerprint" for about two hours, or maybe 500 tries.
It tells me to touch and lift my finger several times.

I get the following message over and over again:

Touch Lightly - Apply Less Force (like, 20 times in a row, per attempt?)

Then I touch more lightly but nothing registers.

Then I finally touch with the right pressure and it shows the red lines drawing my print, but I get:

Cover Home Button Completely (Um, I am?)

Then it's Keep Finger on the home button until asked to lift (OK...)

Then Finger Moved -- Don't Move Your Finger Too Much (I didn't move it at all, I was keeping it still)

Then Unable to complete Touch ID. Please go back and try again.

Sometimes it tells me to use a different finger.

I know which finger I'd like to use at this point :twisted:

Is this normal?? Am I a space alien with no fingerprints, or is my phone messed up?

I've tried both thumbs and both index fingers. I'm ready to throw my phone at the wall.

Ideas?



Noca
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27 Sep 2021, 1:25 pm

It is probably broken but you could always look up your specific model of iPhone on say reddit and see if this is a common problem.


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IsabellaLinton
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28 Sep 2021, 10:23 am

I figured it out, thanks! I have a glass screen protector and a sticker that covers the home button, so they'll be at the same level. I totally forgot there was a sticker on the button. It had a tiny crease in it which must have been skewing my fingerprint. I was able to peel it off and it's good as new, except now I need another sticker so it's flat. :P