Working is very overwhelming

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Hello. So I work at a pet store as a cashier part time 2-3 times a week for a 3-4 hours shift. I like working my normal shift, which is the closing shift, since not many people call the store and not many people come in. But when I work a weekend shift, I tend to want to go home and cry after due to my social awkwardness. Many customers are nice people, and I try to not act weird, but things happen.

I have a hard time understanding people with accents and I don't like it when people call with accents because I can't understand them and feel so bad because of it. I try my very best to, but I can't, especially over the phone where there is phone static and background noises on both sides of the phone.

But even in general, I try to help people, and I am considered a very friendly person, but I feel very awkward. I especially hate it when I have to look for something for someone and I can't find it immediately. I don't like people waiting for me.

Anyways, is there a way to not feel so awkward about myself at work? Many people are nice I said, but I also have social anxiety, and strangers make me anxious, and higher anxiety makes me more socially awkward. I wish I didn't have to deal with people I don't know.

Also, do many people on here who do work, or have worked in the past, feel overwhelmed by work? The only reason I feel I have a job is because I work at my mom's store, and since she is the owner, she isn't going to fire me.

It would help if you could get a cheap headset for the phone.

I think it is hard for anyone starting out--it should get easier as you gain more practice and know what to expect. It is hard when everything is new.

Could you wear a badge saying "please be nice - I have social anxiety"?

That won't help on the phone though.

I find work overwhelming too. I have a part-time job, 3 days a week, 6 hours each shift, cleaning rooms in a care home. But even then I get stressed. I opt out of overtime, even though it means more money, but I just can't face doing any more than I already do.

I get so shy at work. I do not want to do nursing, so I just stick to the cleaning. But I sometimes find it awkward to talk to some of the residents, because most of them are deaf and I have a hard time speaking louder. But all the residents are lovely. I'm just not very outspoken.
Also there are some nurses there that I don't really talk to much. They probably think I'm snobby or something. But I'm just shy and don't always know what to say, other than hello and a bit of small talk now and again.
I talk more to the other cleaners that work there, which does me good.

Also I get distracted easily, and can easily be sidetracked. Also I can be forgetful too, especially if I have a mental to do list. Maybe I need to keep a notebook handy so that I can write things down so I don't forget.

Perhaps you aren't working the right job and you need to find a job that is suitable for you?