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Tech Support Sucks, Even When You Pay For It.

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Albinoboy
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05 Sep 2010, 4:27 pm

Quote:
Welcome to GatorChat!
You are being connected to a representative in our 'Technical Support' department right now.

For immediate answers to your questions, check out our knowledge base and video tutorials at http://support.hostgator.com.

Your Chat ID is 2492630

(4:03:45 PM) Andrew Ho: has entered the chat.
(4:03:47 PM) Andrew Ho: Hello, welcome to HostGator Live Chat.
(4:03:57 PM) Andrew Ho: One moment while I pull up your account. Thank you.
(4:04:14 PM) Andrew Ho: Where on your account would I be able to see this error message?
(4:05:03 PM) Nathan Price: Well, you can't particularly see the message, but I'll show you
(4:05:15 PM) Nathan Price: http://yourlifegroup.org/index.php?p=se ... cts/coding
(4:05:33 PM) Nathan Price: http://yourlifegroup.org/index.php?p=se ... pen_source
(4:05:47 PM) Nathan Price: There should be a link to that, but there isn't
(4:06:02 PM) Nathan Price: and my local copy shows the link perfectly
(4:06:58 PM) Andrew Ho: When I visit those addresses, I am seeing webpages load. What exactly is missing from these pages?
(4:07:19 PM) Nathan Price: on the first page, there should be a link to the second page
(4:07:28 PM) Nathan Price: but there isn't
(4:07:41 PM) Andrew Ho: Thank you. One moment please.
(4:11:12 PM) Andrew Ho: Are the links for these pages stored in a database on the account? I am checking into the cause of this, though I am not seeing any error messages on the server.
(4:11:39 PM) Nathan Price: in files, under the directory ./pages
(4:12:14 PM) Nathan Price: the navigation scripts are in ./core/sidebar.php
(4:13:16 PM) Andrew Ho: Thank you. One moment please.
(4:16:27 PM) Andrew Ho: There could be a difference in the PHP configuration of our server from your local system, though without any error message reported, there is nothing really I coud go on to find the cause of this issue. And unfortunately, we do not support website coding issues.

You might want to try setting up a phpinfo() page on the account and comparing the settings between the hosting account and your local system.
(4:17:00 PM) Nathan Price: I have done, and there is nothing wrong with my code
(4:17:22 PM) Nathan Price: If it works fine on my local system, it is obviously a problem with your servers
(4:19:41 PM) Andrew Ho: But the issue here is that I am not seeing any problem, other than the website's programming behaving as it should. If the server were reporting any error messages, that would help find the cause of this issue. Otherwise, we would have to look through the PHP coding of your website to diagnose how this may not be working well with the server's environment. Unfortunately, we cannot offer that level of support.
(4:20:45 PM) Nathan Price: Oh fine, next time I'm buying from StuzzHosting


I have a headache...
I'm even paying some stupid amount of money for it as well.

So I'm paying a guy to look in the PHP error log, great, I can do that already, I can even fix errors that appear in an error log. And as I told him multiple times, my script works fine locally, and does not on their cr**py servers.
I set PHP config to the same settings as mine.

Uh jeez, why did I waste my money?



LordoftheMonkeys
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05 Sep 2010, 6:08 pm

Why would you pay for tech support? Just ask your questions on a forum or online support group. Unless you want someone to actually physically fix your problem themselves, there is no reason to pay.


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Albinoboy
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05 Sep 2010, 6:30 pm

It was included when I brought my hosting.



Fuzzy
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09 Sep 2010, 11:14 pm

Are paid headaches superior to the free kind?


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Titangeek
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10 Sep 2010, 12:53 am

Fuzzy wrote:
Are paid headaches superior to the free kind?


lol :D


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Jookia
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10 Sep 2010, 1:00 am

http://stackexchange.com/sites



auntblabby
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10 Sep 2010, 2:24 am

maybe if [fill-in tech company of your choice] made vacuum cleaners, they wouldn't suck.



Asp-Z
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10 Sep 2010, 12:29 pm

Idiots. My host has very good customer service, because it's a small company and they value their business.



CloudWalker
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10 Sep 2010, 2:24 pm

Fuzzy wrote:
Are paid headaches superior to the free kind?

:lol: I guess people will just buy anything.

@Albinoboy
in sidebar.php
Code:
$file = readdir($handle);
while(false != ($file = readdir($handle))) {
if (preg_match("/.".$ext."$i/", $file)) {

You'll have already done 2 readdir by the time the if statement is reached.



Albinoboy
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15 Sep 2010, 11:01 am

CloudWalker wrote:
in sidebar.php
Code:
$file = readdir($handle);
while(false != ($file = readdir($handle))) {
if (preg_match("/.".$ext."$i/", $file)) {


You'll have already done 2 readdir by the time the if statement is reached.

Figures, I always miss the obvious. Haha, suppose that comes with being near blind, or I'm just very silly.

What I won't miss though is you username starts with "Cloud" (and ends in "Walker", but I'm not interested in that part), which happens to be my usual nickname (that or Yourlife, I rarely use Albinoboy) Uh, I'm rambling aren't I?

Fuzzy wrote:
Are paid headaches superior to the free kind?

Code:
/* This Is Not A Comment */

There is my comment :P
And yes, they are superior, in the way that Hitler would be proud of :P lol



CloudWalker
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15 Sep 2010, 6:58 pm

Hi, another cloud. :P



Fuzzy
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16 Sep 2010, 1:44 am

Its getting a little clouded in here.


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I installed Ubuntu once and it completely destroyed my paying relationship with Microsoft.


Albinoboy
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16 Sep 2010, 11:10 am

Fuzzy wrote:
Its getting a little clouded in here.

lol, yes.



CloudWalker
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17 Sep 2010, 5:46 pm

:lol:
The weather forecast says it'll remain cloudy for the foreseeable future.



Albinoboy
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18 Sep 2010, 6:06 am

CloudWalker wrote:
The weather forecast says it'll remain cloudy for the foreseeable future.

And a little beyond the foreseeable future :P