small talk vs doing the job
Hello everyone,
I am doing clinical training as an occupational therapy assistant in a nursing home.
I am trying to understand the social expectation of how much small talk is expected in these appointments as opposed to professional talk such a "let's do this next exercise now."
Does anyone have any ideas, even from other similar situations or from being on the patient end?
Thank you. Julia.
What Bea said is very good advice. I teach fitness classes for seniors. One class has over 30 people in it and others have 3 - 20. In training I found it very very hard to fit in small talk or inspirational comments. It’s taken me about four years to feel comfortable. I think the first step is to be able to smile at the patient and then to be able to complement their efforts as you move on to their next step. If you see the same people enough, small talk will grow naturally.
Noble Glomad
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Joined: 15 Mar 2019
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This is a really good question, and helps me realize how far I've come. Small talk used to be a nightmare for me, and now I work in customer support/training/coaching on a one to one basis.
I start off with getting the client comfortable in the room, by asking them how they are, how's their week going. I will also offer them a hot or cold drink. Although it is completely uninteresting for me, I'll mention about the weather or anything else that is topical, just to get the conversation going.
As I see them once a week, I make a point of remembering things they say, so I can follow up next week - not sure if that's small talk but it seems to work as it makes them feel like they belong. Some things that seem important I might write down so I remember to ask them about later.
Years ago, I would be the only one getting on with the job (completely different position), when my colleagues were standing around chatting together, and that made me feel miserable although I didn't know how to change that, which I've since learnt.
Are you able to observe other staff there for ideas?
I guess some occupational therapy assistants will come across as more efficient and 'getting on with the job', and others will come across as maybe more friendly and chatty. Where do you see yourself or would like to see yourself?
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