Does anyone know how to fix this cell phone problem?

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My texting will not work unless I am connected to wi-fi. But before, I never needed that in order for texting to work. Does anyone know how to get texting to work without a wi-fi connection since I was able to before.

I took it to the company that sold me the phone, and they said they are stumped and do not know what the problem is and that I would have to get it sent away to get it fixed, which could take a few weeks they said. But before I resort to that option, does anyone know what the problem could be? Thanks!

Switch off the Wi-Fi option.  Bluetooth should be left on so you can use earpieces and other hands-free devices.

Oh okay yes, I have tried all those things. The people at the shop did the factory reset as well and it didn't change anything.

Yeah maybe it's just they said could take a few weeks to fix and I kind of want the phone for work if possible. Unless the company would give me a loner until then, if that's how it works?

Is there anyway to figure out what the problem could be?

Yeah I've tried that a few times now but I can only find that it says to do things that were already recommended on here. It doesn't say the real route problem as to why it's doing this so I am not sure what else to do.

Oh okay but thank you very much still everyone! Well I found out something. It's only my parents phones that cannot text when I am away from wi-fi. My friends are still able to. Why is that? Is it a cellphone company thing and only certain phones will text if there is wi-fi?

Tricky to say without knowing what's been checked up to now.

For instance, my first impulse would be to check if the cellular data option in the phone settings has been switched to 'off' accidentally. But I don't know if you've already checked that.

Oh okay, I don't have data but I never needed it before to send text messages though. I tried turning data on but it still won't work unless I am near wi-fi. So I guess that's not it?

But is there not a reason why this would happen that anyone can think of that I thought might be the key to fixing it, or no explanation as to why it could happen at all?

Oh okay, thanks. I've had it for 9 months now, but not sure how old as in when it was made.

I can't see a 3G or 4G on the screen anywhere. Is there anywhere within the phone I can look this up?