Yes and you need to write everything down as you remember it so you don't forget to tell them everything.
Log all the times and dates and what was said and any conversations you may have had with her.
Also log all the times, dates and names of any officials who you speak to as you may have to make a complaint against them if they do not help you.
Find out who your local councillor is as well. It might be worth contacting them as they can speak on your behalf.
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We have existence