I think those choices for the PSA are based on those people being mandatory reporters.
If a kid tells me their parent hit them, I am required to call cps. If anything happens to that kid and I didn’t, I am legally negligent.
However, I am some people’s “trusted adult” and there was actually a situation this year where a 17 y.o. I know very well started to tell me a story and I said “ok, stop. Do you want xyz to happen? Because if you continue with this story the way it seems to be going, I may have to call someone and that will be the probable outcome.” And the kid said “nevermind, I was taking some creative liberties.” And then I checked up on them carefully “so, I just want to check in with you and make sure this thing is not happening and there isn’t anything you need to tell me and you don’t need any assistance or accommodation that I could offer you as a person who would like to make your life easier.” (I can provide “extra help” after school that keeps the kid there, or permission to go take a nap in the health room, clean clothes, or food, no questions asked.) and the problem resolved itself. Which was a much better option than social services getting involved with the family.