spudnik wrote:
I got my A+ and mcse certification in 2000, its out of date now, and I am not bothering with re certification, biggest waste on money. I got my certification just as the dot.com bubble burst, any prospects I had dried up, and I ended up working in a call center called Convergys, they had different company projects, the one I was on was Hp Pavilion, that was doing technical support, at $10 an hour. and the reason Convergys had a call center in my city was it had a large supply of hi tech employees with no other job prospects, the company sucked the city dry, most of my graduating class were hired, but none lasted as long as me, 3 years.
Working in a call center sucks the life out of you, there is absolutely no prospects for advancement, unless you have a business degree, most technical people quit, discouraged by the treatment they received. Its all fine and dandy having an A+ Certificate, but save your money on the others, huge waste of money.
You're right; call centers of any kind, mostly the outsourced ones, are dead end, soul-sucking monsters. However, if you're lucky to find a decent to low paying job on a private company's internal helpdesk which only involves dealing with the employees of said company, you're much more likely to move up, as confirmed by my own experience and the experiences of others.