I got a new cell phone from Virgin Mobile. I called the same day to get my old cell number from net10 in 3-5 days. They deactivate the old number, and never activate the new cell. I called to get a new number and I got it had to program the cell myself, and I cant call anyone, they did not listen when I was choosing what features I wanted I choose texting and web I log-in to the site yesterday with my # and pass code they required and nothing was right. My old sister said she would help me with it today. I tired to log-in to the account to show her whats wrong and they DO NOT have my cell number. WTF?