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Any idea on what the problem is? (Internet Service)

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Jaydog1212
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08 Aug 2009, 10:19 pm

I have a couple of computers and have the same problem.

I have 10Mbps service from Comcastic (not so fantastic). When I visit a site, often it will display "page cannot be displayed" then I have to click "try again" and it loads right up. What could be causing this? Is this normal? I don't remember this being an issue.

I thought maybe I had to mess around with DrTCP but it sounds like Vista really doesn't need tweaked in that regard.

Any thought?

P.S. I have all the OS updates. I run Spybot S&D and it happens on XP and Vista computer.



msansjr
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08 Aug 2009, 11:27 pm

That kind of error usually is DNS related. The first time your browser tries to resolve a name it fails, subsequent requests work ok.

Try using firefox, since it will give you the real error, not some masked error. Sometimes what fix this is to configure DNS servers directly into your router. Some routers act as a DNS relay to the real servers, and it might be causing your errors.



hector451
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08 Aug 2009, 11:34 pm

Try turning it off and turning it back on! lol



Jaydog1212
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08 Aug 2009, 11:44 pm

I do use Firefox. I would never use IE :)

So I should copy the DNS that my cable modem reports and put that in the router rather than having the router try to discover the DNS?

I have tried rebooting the cable modem and router.



msansjr
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09 Aug 2009, 8:11 am

Yes, copying it might work. If you still get these errors, you might want to complain to your provider or try to use the open DNS service that provides the servers 208.67.222.222 and 208.67.220.220.



Jaydog1212
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09 Aug 2009, 8:26 am

It seems to work now. I just copied the DNS from the cable modem. There seems to be less of a delay going from website to website. So far I haven't had the "page cannot be displayed" issue. :)



zarshmagarsh
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25 Sep 2009, 10:02 am

It can't hurt to disable IPV6 on your vista computer -- I've found that causes problems with webpage loading at times. Also you might want to check if you can ping both of the DNS server ip addresses that comcast is using. I had an issue with my comcast connection that it was using a DNS server that was down. After rebooting the modem and then rebooting the router it cleaned it up.