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KingofKaboom
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03 Oct 2010, 12:25 pm

I just had a bluesceen on my computer and it restarted unexpectedly and very fast too. It is working fine at the moment and had been for over a week with everyday use for hours on end everyday. So any idea what is going on and how I can fix it? Oh and it gave me information on something called a minidump which as far as I can tell is supposed to tell me whats wrong.


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leejosepho
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03 Oct 2010, 12:35 pm

I have had two of my Windows operating systems do that recently, and I think that had to do with some kind of hardware-configuration issue or conflict. My Windows 7 did that several times, actually, but now both systems have seemingly "fixed themselves" and that has stopped altogether.

If your machine keeps doing that, take note of what is being reported on that blue screen and I suspect you will see something like "system protection" going on and possibly get a little insight as to specifics.


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Last edited by leejosepho on 03 Oct 2010, 12:38 pm, edited 1 time in total.

KingofKaboom
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03 Oct 2010, 12:37 pm

Yeah it said it did it to protect my system but it went off so fast I couldn't read but the first line of 20-30 lines..


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leejosepho
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03 Oct 2010, 12:52 pm

I just remembered ...

In my case, the problem was caused by a third-party backup running in the background.

Are you familiar with CCleaner? http://www.piriform.com/

In "Tools", that free program will let you look at startup programs and either disable or delete their startup entries. If you do any experimenting there, however, just be careful about not changing anything before knowing whether any change you make might have an even worse effect.

Note: I have *always* found CCleaner to be 100% reliable.


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mcg
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03 Oct 2010, 1:08 pm

Look for the .dmp file in C:\windows\minidump, then you can analyze it with WinDbg (link) to get more info.

See here: http://msdn.microsoft.com/en-us/library ... 85%29.aspx



rchamberlin
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03 Oct 2010, 2:22 pm

Generally dumps and minidumps (you can select the type of dump you want with a configuration of your system) are caused by a device driver branching off into strangeland.

The OS can detect bad behavior and take a dump. This will (supposedly) help your support personnel diagnose your problem and provide you with a repair action for it.

This usually results in a cost to you of some sort or another.

You can go here:

http://www.memecode.com/docs/minidump.php

and see if you can fix it yourself.

You can also try running MSCONFIG

and trying a safe mode or a mode that allows you to run with limited drivers enabled.

DANGER!! !! !
MSCONFIG can cause permanent damage to your Operating System.


Don't use it unless you 1) know what you are doing, and 2) are willing to completely trash your system.



KingofKaboom
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04 Oct 2010, 7:21 pm

It happened again this time w/o the dump and it just restarted itself all very fast gonna have to find out what's wrong dang it..


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KingofKaboom
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04 Oct 2010, 7:35 pm

Oh and sorry but the links were confusing and I doubt I would understand anything info I get... I think it is my drivers they need updating but I can't figure out which ones. I did update the MOBO after the first time it happened and the 2nd time it didn't show a blue screen just black then off and on again.


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mcg
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04 Oct 2010, 11:17 pm

If you want to upload the .dbg file to a file hosting website, I can load it into IDA Pro for you and take a look (I will be able to tell you the specific driver that caused the problem).

If you didn't get a Blue Screen Of Death the second the time, then it's probably a different problem. My first suspect would be your power supply. If you are able to swap yours out for a better one you might try that.

I would also run memtest86+ to check for any memory faults. You can download an iso that you can burn to a bootable CD, or if your computer can boot from a USB key you can download the installer to install it to one of those.

http://www.memtest.org/#downiso



KingofKaboom
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05 Oct 2010, 1:25 pm

That is the link to the minidump. I saw people doing this on another site, just wish I knew what it all meant..

Any help is appreciated :)Minidump download
Click after the smiley.


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mcg
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05 Oct 2010, 10:25 pm

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff680083a8520, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002ba8700, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0e0e0
 fffff680083a8520

FAULTING_IP:
nt!MiTrimWorkingSet+c0
fffff800`02ba8700 498b0a          mov     rcx,qword ptr [r10]

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  CCC.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880066f4480 -- (.trap 0xfffff880066f4480)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000083a8520 rbx=0000000000000000 rcx=0000098000000000
rdx=0000000fffffffff rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ba8700 rsp=fffff880066f4610 rbp=0000000000000002
 r8=00000000000002b8  r9=fffffa800228f1e0 r10=fffff680083a8520
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
nt!MiTrimWorkingSet+0xc0:
fffff800`02ba8700 498b0a          mov     rcx,qword ptr [r10] ds:0f00:fffff680`083a8520=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b558f2 to fffff80002ad6740

STACK_TEXT: 
fffff880`066f4318 fffff800`02b558f2 : 00000000`00000050 fffff680`083a8520 00000000`00000000 fffff880`066f4480 : nt!KeBugCheckEx
fffff880`066f4320 fffff800`02ad482e : 00000000`00000000 00000000`00000001 fffff8a0`07ae2600 fffff800`02adbc00 : nt! ?? ::FNODOBFM::`string'+0x40ec0
fffff880`066f4480 fffff800`02ba8700 : fffff8a0`07ae26a4 fffff8a0`07ae26c0 fffffa80`03967f7c fffff880`00000001 : nt!KiPageFault+0x16e
fffff880`066f4610 fffff800`02ba8968 : 00000000`00000019 fffff880`00000d5f 00000000`00000169 00000000`00000006 : nt!MiTrimWorkingSet+0xc0
fffff880`066f46c0 fffff800`02d1e797 : ffffffff`ffffffff fffffa80`07c3fec8 fffffa80`03c78060 00000000`00000032 : nt!MiReduceWs+0x48
fffff880`066f46f0 fffff800`02f280ed : 00000000`00000001 fffff880`066f4ca0 00000000`00000000 00000000`1fbed901 : nt!MmAdjustWorkingSetSizeEx+0x397
fffff880`066f4780 fffff800`02e2fbcb : 00000000`00000008 00000000`00000000 00000000`00000001 00000000`1fbed9c0 : nt!PspSetQuotaLimits+0x32d
fffff880`066f48d0 fffff800`02ad5993 : fffffa80`03c78060 fffff880`066f4ca0 00000000`1dd1fd90 00000000`1dd1fd90 : nt! ?? ::NNGAKEGL::`string'+0x49b60
fffff880`066f4c20 00000000`777fff1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1fbed988 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777fff1a


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!MiTrimWorkingSet+c0
fffff800`02ba8700 498b0a          mov     rcx,qword ptr [r10]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!MiTrimWorkingSet+c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x50_nt!MiTrimWorkingSet+c0

BUCKET_ID:  X64_0x50_nt!MiTrimWorkingSet+c0


So basically, some software tried to read a bad pointer. I'm not sure which driver actually caused it, but it looks like CCC.exe was the process that owned the address space when the bug check occurred so I would make sure you have the latest 64-bit ATI drivers and the newest version of DirectX.

Memory corruption can also cause this sort of thing, so if you haven't ran memtest86+ already, then I would definitely do that. You might also open up a system monitor and make sure your RAM is getting a high enough voltage (usually 1.8V i think), even when your system is under load.



KingofKaboom
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05 Oct 2010, 10:33 pm

Yeah tried to do memtest can't figure it out :?


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mcg
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05 Oct 2010, 10:39 pm

You want to download the pre-compiled bootable iso (http://www.memtest.org/download/4.10/me ... 10.iso.zip), then you can burn it to bootable CD like the CD you used to install windows (it wont install anything though, it will just test your memory which you can't do properly from within Windows). ImgBurn is a free tool that can burn the .iso to a CD (or if you have other burning software already almost anything should be able to do this).



KingofKaboom
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05 Oct 2010, 11:21 pm

Yeah I just don't have any CD's ;/ guess I can get some...


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CloudWalker
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06 Oct 2010, 6:39 pm

There's already a built in memory test program in Win7. When you boot your computer, right after the BIOS screen and before the Windows loading animation, press F8 to show a boot menu. It's a bit time sensitive, so you may want to press it repeatedly after the BIOS screen. If you are using a USB keyboard, you'll also have to make sure the BIOS setting for USB keyboard is enabled. At the menu, press escape, the display will change and there should be a "Windows Memory Diagnostic" option on the lower half of the screen. Press tab to switch to the lower pane and press enter to run the program. Leave it running for a few hours to see if there's anything wrong with your RAM.

However, I think you should try updating your GPU driver first since CCC is the control panel of your GPU driver.