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Weird Problem...

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Soulblood33x
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28 Mar 2012, 1:34 pm

My mom can't connect to the internet with iTunes. She can't use Mozilla Firefox for the same reason too. Funny thing is though, Internet Explorer works just fine. Any ideas? (It runs Windows Vista, that's all I can tell you otherwise)



psychegots
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28 Mar 2012, 1:49 pm

Is it just your mom that experiences this...?



Soulblood33x
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28 Mar 2012, 1:57 pm

psychegots wrote:
Is it just your mom that experiences this...?


No, anyone else who uses it has the same issue (including myself).



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28 Mar 2012, 3:39 pm

The most obvious thing I can think of is that some malware changed the internet connection settings for iTunes and Firefox, and when it was cleaned out, perhaps by an anti-malware scanner, the changed settings remained. (I knew someone this happened to.) Or, if not malware, someone messed with the settings.

It can't be the internet connection itself, since IE will connect. So it has to be settings in or used by these programs that are causing the problem. And iTunes and Firefox are different enough, I'm guessing two sets of settings...


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Soulblood33x
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28 Mar 2012, 8:17 pm

theWanderer wrote:
The most obvious thing I can think of is that some malware changed the internet connection settings for iTunes and Firefox, and when it was cleaned out, perhaps by an anti-malware scanner, the changed settings remained. (I knew someone this happened to.) Or, if not malware, someone messed with the settings.

It can't be the internet connection itself, since IE will connect. So it has to be settings in or used by these programs that are causing the problem. And iTunes and Firefox are different enough, I'm guessing two sets of settings...


Yeah that's what I was thinking. Ok then. I'll dig around the settings and see what I unearth.



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29 Mar 2012, 12:43 pm

Malwarebytes, for antivirus scan, too? Take it un & reinstalling iTunes & Firefox didn't work? 8)
(& she could always replace Vista, too......)


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29 Mar 2012, 3:25 pm

BruceCM wrote:
Malwarebytes, for antivirus scan, too? Take it un & reinstalling iTunes & Firefox didn't work? 8)
(& she could always replace Vista, too......)


you have to move any registry changes or settings that arent deleted by the standard uninstall procedure to be sure,

i actually think drivercleaner has firefox built in.


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31 Mar 2012, 12:43 pm

Redacted