Fairly new computer's CPU not compatible with Windows 10?!?

Post Reply New Topic

I recently posted a thread about my main computer not getting the Windows 10 icon. My other two machines did, but the one I do most everything on (naturally) didn't.

Well, last night that changed. It had the icon.

Clicking the icon brought up the claim that the computer's CPU isn't compatible and it can't have Windows 10 installed.

Here's the thing-

All three of my machines have Intel Duo Core processors.

The laptop has a T7500 @2.20GHz (2 CPUs).

The small form factor machine has a E8400 @3.00GHz (2 CPUs), and the main machine, the tower, has an E8500 @3.16GHz (2 CPUs).

How can the E8400 be running Windows 10 fine (I upgraded that computer yesterday afternoon), but the E8500 NOT be compatible?

Does that make any sense at all?

If anyone knows why a seemingly newer, faster processor is being excluded, would you please explain it to me?

I used a Microsoft.com "troubleshooter" program, and it claimed the computer was missing an update from around last autumn. I checked. The first time it tried to download it, the update failed to install for some reason, but a later attempt was successful. The update IS on board.

None of this makes any sense.

I'm considering getting a new hard drive, using the restore disc to put Windows 7 on it, and starting all over again to see if the machine will be able to get Windows 10 a "second time around".

If anyone has any ideas...

No ideas, guys?

In my experience, sometimes such weirdness might be caused by some obscure little chip component in the nether reaches of some subsystem. I have an old top-of-line tower in which the FireWire consistently floundered for this reason; even replacing the card gave no benefit.

I know of no immediate solution, other than to continuously monitor support boards for answers. If you are facing this then it is likely others will as well. I have seen similar situations over the years. I try to wait several months before installing major revisions so that others can fight and resolve such battles before I hit them. Last year I failed to follow that approach and hurriedly applied an OS update to my MacBook and got royally screwed as a result.

This is good advice for any major operating system upgrade.

With Windows 10, I think you are making a mistake to try to get your machine upgraded before you get the announcement from MS that your machine is ready to upgrade. If you signed up for it, just wait--eventually they will notify you that you are ready.

I have heard that there are many driver problems and they are doing lots of compatibility testing, that is why only some users with tested configurations are being prompted to upgrade right away. Some people are losing things like ethernet... Better to wait, if possible.

Could be that NX is not turned on in the BIOS.

Run through the info presented here.

I would agree. The processor supports NX but it can be turned off in bios. I had that issue when I installed Win 8.

As mentioned, the machine got the Windows 10 icon, which would normally mean it's compatible. Clicking on it this time, tho', had it notify me the CPU was not.

I won't go into everything here, because it's in the opening post. I'm surprised you replied this way. Seems you didn't read the opening post.

What is this "Windows Club" website?

Not familiar with it.

I think the icon shows up on machines that MS isn't yet ready to support, and thought this might be the case with your machine.

And yet it's got an E8500 processor, and my other machine with an E8400 got the icon before July 29th, and is now running W10. (My laptop with even lower specs got the icon before July 29th too, as described above, meaning it can handle 10 too.)

Did you check out the NX issue?

Not yet.

I'm still wondering what the "Windows Club" website is all about before I go there.