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Kitty4670
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Joined: 18 Nov 2014
Gender: Female
Posts: 9,023
Location: California,USA

Yesterday, 7:30 pm

My phone don't work, the lock screen is frozen, I cannot open my phone. It was working Saturday, I was playing games then later that day, the lock screen didn't open. Can someone help me?
I tried to power off, but I couldn't. I went to Apple.com, they said I should hold the volmune button & the side button to force restart, but that will put it in emergency. I done this before with my iPhone 7, but this is iPhone 12 & the sceeen has a emergency call when it shows power off.