dcj123 wrote:
Kiprobalhato wrote:
made a great difference, nice work

Hey can I PM you?
If not can a moderator with experience PM me about conflict resolution and how to be tactful in bad situations? I had to lock a thread and ban a user on Right Planet and I am simply not an experienced moderator, I want to know if I handle the situation well. Making matter worse is I think the only other moderator of the site has left cause his feelings were understandably hurt. I am not proud to have locked the thread and to ban a user but it seemed inevitable, I am conflicted. Is this normal for a moderator to feel this way? Should I leave the site as well?
You are only asking moderators, but here is what I think anyway.
I think if you are uneasy maybe you could create a procedure and put it into the rules for how to politely object. There was a thread that was locked here, and I got very upset because I had wanted to say something and couldn't. The moderators were very understanding when I PMed them asking to be able to have a voice. They unlocked the thread for me and I felt better and not so all mixed up and confused and overwhelmed. Because they listened and let me have a voice even though there were things going on maybe I misunderstood and missed, but they let me have a voice. You probably want to give people their chance to have a voice too, and I am imagining that is what worries you maybe.
I think giving people a way to be heard is more important than always giving what they want. You could also have a procedure you create (if you don't have one already of course) for appealing a ban or w lock. Maybe that's a waste of time, but if you feel it is, then probably you don't need to second guess yourself about what you are doing.
I don't like saying no to people IRL. I'm sure it's no more fun on the Internet. And sometimes they get angry. I said no to something recently and people are acting all weird and trying to pretend I'm not there. It's awful.
I think you have to do what seems best to you and not base what you do on other people's negative reactions. Be open and listen if you want and you can always decide to change your mind if there is persuasive reason to. But people getting hurt or angry does not make you wrong. You could be, but you are doing your best, if there are facts that you weren't aware of that should be weighed into decisions, it is the responsibility of the person affected to communicate with you, I do not think you can alway make all people happy.
Is this the first time you've had to go against what someone wanted there? If so, I imagine it might get much easier with a little experience. And, if it doesn't, you can always leave. But a moderator who cares about doing the right thing seems to me invaluable.