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What would be the right response?
Give refund of full difference 4%  4%  [ 1 ]
Give refund of partial difference 4%  4%  [ 1 ]
Throw in something or another 8%  8%  [ 2 ]
Do nothing 84%  84%  [ 21 ]
Other (Please include details in post) 0%  0%  [ 0 ]
Total votes : 25

vandire
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02 Nov 2007, 1:30 pm

In the end, the manager threw in a free 1 GB card for it, and apparantly they were quite happy with that.



pandabear
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15 Nov 2007, 1:31 pm

The vast majority voted to do nothing.

It is important to have a good relationship with customers, and giving the 1 gb card (which doesn't cost the store very much anyway) was a nice gesture that should help.