Yeah, they're morons - I REALLY regret not keeping some sort of diary or blog of all their stupidity.
My experience with them and asperger's was that after nearly 3 years telling them 'I can't use a phone' while they had me applying for call centre roles, they finally listened but decided that it was my fault I was applying for jobs I couldn't do and because of that plus my problems using a phone I wasn't keeping to my job seekers agreement. Adviser called me 'mentally incapable of working', and went from encouraging me to get my nursing degree and go for managerial roles, to telling me I was barely able to manage working on a check-outs. I was forced onto ESA - I didn't get to stay on ESA because there's no criteria for asperger's thus I scored zero - so back on JSA (4 months later it's still not set-up correctly, but they're too incompetent to sort it out, and given as their only way to address the issue is via phone it's probably never going to get sorted).
The job centre manager and this adviser obviously denied this ever happened, claiming that they had done all sorts of things to help me (omitting all the above, or examples such as forcing me to leave college, or forcing me into a dangerous work trial) and I was obviously just refusing to work - I'm just plain dole scum...or specifically dole scum who 'cried for attention' (aka - had a meltdown after being insulted and kicked off job seekers by their ignorant staff).
I now have a disability adviser who doesn't seem to know anything about Asperger's, or care about what Asperger's is...other than thinking it's hilarious that I struggle using a phone while not being deaf - he's not asked me what sort of jobs I can do or can't do, not discussed my 'disability' at all, offered zero support what-so-ever in helping me back into work or providing me any sort of information, in fact he's worse than other advisers as all he does is do a job search like they do on sign-on days.
I have NO IDEA AT ALL what jobs I can apply for, what to do about my lack of references, how to get voluntary jobs, what to do about arranging interviews when I struggle using a phone...I NEED support, but nope...get none.
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Bloodheart
Good-looking girls break hearts, and goodhearted girls mend them.