Page 1 of 3 [ 37 posts ]  Go to page 1, 2, 3  Next

androbot01
Veteran
Veteran

User avatar

Joined: 17 Sep 2014
Age: 49
Gender: Female
Posts: 6,746
Location: Kingston, Ontario, Canada

07 Dec 2015, 2:19 pm

I have an interview tomorrow for one. The company offers support to customers regarding billing, services, etc. There is an element of selling - adding on more products to the one inquired about.

My employment options are limited as I have degenerative disc disease and my mobility is limited, so I'm hoping I can make this work.

Has anybody worked at a call centre? What is your experience?



kraftiekortie
Veteran
Veteran

User avatar

Joined: 4 Feb 2014
Gender: Male
Posts: 64,868
Location: Queens, NYC

07 Dec 2015, 2:45 pm

I've never worked at a call center--but I heard it could be hectic at times.

I think it depends on the amount of selling you're expected to do.

I would still think about the tutoring as an option. It's much less hectic, probably.

Then again, you never know--you might find a call center that's not so hectic.



androbot01
Veteran
Veteran

User avatar

Joined: 17 Sep 2014
Age: 49
Gender: Female
Posts: 6,746
Location: Kingston, Ontario, Canada

07 Dec 2015, 3:37 pm

I looked into the Teaching English as a Second Language course and to tutor professionally I would need accreditation which all told costs $1000. I am hoping to work full time and save to take the course on line.



kraftiekortie
Veteran
Veteran

User avatar

Joined: 4 Feb 2014
Gender: Male
Posts: 64,868
Location: Queens, NYC

07 Dec 2015, 6:55 pm

There are ways in which you could tutor without "accreditation." All I needed was a college degree (university).

I did it about 3-4 years ago. I made $20 an hour.

Let me check out some Ontario ads.

I found one where you would make $13 an hour. Since you're still on Benefits, this could be a good supplement, and you would still be eligible for them (I believe). All you need is a high school diploma. Look in Indeed Ontario.



Fnord
Veteran
Veteran

User avatar

Joined: 6 May 2008
Gender: Male
Posts: 40,905
Location: Stendec

07 Dec 2015, 8:05 pm

I hope that you have an iron-clad ego, because you will receive a lot of abuse as a call-center person.

Good luck.


_________________
 
“I must acknowledge, once and for all, that the
purpose of diplomacy is to prolong a crisis.”

— Leonard Nimoy as Mr. Spock, in the Star Trek
episode "The Mark of Gideon" (ep. 3.16, 1969)


androbot01
Veteran
Veteran

User avatar

Joined: 17 Sep 2014
Age: 49
Gender: Female
Posts: 6,746
Location: Kingston, Ontario, Canada

07 Dec 2015, 8:21 pm

kraftiekortie wrote:
Look in Indeed Ontario.

I love Indeed. That's where I got my cleaning job.

Fnord wrote:
I hope that you have an iron-clad ego, because you will receive a lot of abuse as a call-center person.

My ego is not iron-clad. To be honest, I'm not sure it exists anymore. However I do cry when yelled at.



BeaArthur
Veteran
Veteran

Joined: 11 Aug 2015
Posts: 4,922

07 Dec 2015, 8:48 pm

Yes I work in a call center. It is a lot lower pressure than most, we have a small organization and I can take a break whenever I need to. There is no pressure to sell. I worked in another one where we were supposed to upsell, and I was never very good at that.

I don't take very much abuse. Occasionally someone has righteous indignation and if you will listen to them for a bit and agree that the situation is frustrating for them, that's all they need. If they do become abusive, that's when I offer to transfer their call to my supervisor (who earns more than I do, so they can listen to it!).

So anyway don't pre-judge the situation before you know what it entails. The income potential is definitely limited but probably no more so than in a cleaning job.


_________________
Gone.


androbot01
Veteran
Veteran

User avatar

Joined: 17 Sep 2014
Age: 49
Gender: Female
Posts: 6,746
Location: Kingston, Ontario, Canada

07 Dec 2015, 8:56 pm

BeaArthur wrote:
... if you will listen to them for a bit and agree that the situation is frustrating for them, that's all they need. If they do become abusive, that's when I offer to transfer their call to my supervisor (who earns more than I do, so they can listen to it!).

Lol. I'll keep that in mind. I used to work with customers back in my retail days and you're right. Sometimes people just need to express themselves and be listened to.



izzeme
Veteran
Veteran

User avatar

Joined: 4 Apr 2011
Age: 32
Gender: Male
Posts: 2,686

08 Dec 2015, 3:47 am

Billing and inquiry is the "safest" call-center to work in, helpdesks and outgoing callers get a lot more abuse.
That said, the so-called 'upselling' isn't always appriciated and might be hard to do at first.

I have worked in a shared inquiry/helpdesk center for a few weeks, but i just couldn't cope. it was a cubicle farm office and the entire day it was filled with the buzzing of dozens of conversations, coupled with the hum of (failing) fluorescent lights.
If you have any form of hypersensitivity or sensory integration differences, i strongly advise against the cubicle farm.



androbot01
Veteran
Veteran

User avatar

Joined: 17 Sep 2014
Age: 49
Gender: Female
Posts: 6,746
Location: Kingston, Ontario, Canada

08 Dec 2015, 7:11 am

izzeme wrote:
Billing and inquiry is the "safest" call-center to work in, helpdesks and outgoing callers get a lot more abuse.
That said, the so-called 'upselling' isn't always appriciated and might be hard to do at first.

I have worked in a shared inquiry/helpdesk center for a few weeks, but i just couldn't cope. it was a cubicle farm office and the entire day it was filled with the buzzing of dozens of conversations, coupled with the hum of (failing) fluorescent lights.
If you have any form of hypersensitivity or sensory integration differences, i strongly advise against the cubicle farm.

I'll have to find out more about this place. My phone interview is this morning.



kraftiekortie
Veteran
Veteran

User avatar

Joined: 4 Feb 2014
Gender: Male
Posts: 64,868
Location: Queens, NYC

08 Dec 2015, 9:26 am

Good luck! I hope all goes well.



androbot01
Veteran
Veteran

User avatar

Joined: 17 Sep 2014
Age: 49
Gender: Female
Posts: 6,746
Location: Kingston, Ontario, Canada

08 Dec 2015, 3:29 pm

kraftiekortie wrote:
Good luck! I hope all goes well.

Thanks. The phone interview went well. I have a second interview tomorrow morning. It is an inbound call centre, so that is good.



BeaArthur
Veteran
Veteran

Joined: 11 Aug 2015
Posts: 4,922

08 Dec 2015, 4:46 pm

Great!

Before your in-person interview, do a minute or two of deep breathing to put your mind in a good place.

If you get the job and have any difficulties getting used to it, feel free to PM me or post in the forum for helpful tips. Good luck.


_________________
Gone.


btbnnyr
Veteran
Veteran

User avatar

Joined: 18 May 2011
Gender: Female
Posts: 7,458
Location: Lost Angleles Carmen Santiago

08 Dec 2015, 6:34 pm

You can be tutor without accreditation, like teaching english as second language or school subjects.
I tutored all kinds of subjects to high school students without any accreditation.
Unless it is illegal to tutor without accreditation in Canada, I had thought you were US but checked your profile.


_________________
Drain and plane and grain and blain your brain, and then again,
Propane and butane out of the gas main, your blain shall sustain!


kraftiekortie
Veteran
Veteran

User avatar

Joined: 4 Feb 2014
Gender: Male
Posts: 64,868
Location: Queens, NYC

08 Dec 2015, 8:27 pm

I've seen many "non-accredited" tutoring positions open on Canada.