So, customer service person, a customer has a complaint, and you would rather listen to the funny story your coworker is telling in the background? I was ready to express my displeasure, and then drop it, but you just bought your location an upgraded complaint to corporate.
Your excuses are stupid, and lies. It's patently obvious why you couldn't bother to call me before taking unwarranted action and possibly breaking my stuff.
And my stupid ex-neighbor has apparently moved back in with her abusive boyfriend, and brought her psychotic dog with her. I am so glad I'm moving.
Every time my mind goes back to thinking about what they did, I realize that these storage and shipping people are advertising a modern company, on demand, easy access, but they don't have that system. At least, they haven't communicated that to the people who work there. They have my number, they know my history, and I told them what I planned to do today, and they disregarded it. Well, they probably made a record and no one looked at it. They don't tell their people what they are advertising, so the people just show up and treat everyone like the lowest common denominator. They don't bother looking at what is happening, or think about the consequences for the customer, but do what is easiest for them. It's incredibly dumb, and totally predictable, and I feel disproportionately enraged about it. I won't even know if they broke any of my stuff until I unpack. Now, I'll have to do that a lot sooner than expected in order to file a claim. I guess I need to put it on record with corporate for later, in case something did get broken falling 8 feet.
They just don't understand how it is for me, and why should they?
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"I find that the best way [to increase self-confidence] is to lie to yourself about who you are, what you've done, and where you're going." - Richard Ayoade