Retail store

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I didn't know where to put this. Let's say you go into a retail store and make a complaint about a clothing item and want to return it. Well the customer is always right and you want to treat that customer with respect even if the customer starts yelling. I remember waiting in line at a CVS the the pharmacist was yelling at the customer! That was rude. I hope that customer reported that behavior to someone. Anyways you go and return an item and the sales associate needs to call the manager. So the sales associate and manager start to discuss the situation but they aren't talking in English but in another language. How would you feel? I just think it's rude when sales associates talk in another language right in front of customer. What if they were talking bad about that customer?

I don't find it rude. Yes they can take advantage of it but what if the customer also spoke the same language?

I don't even worry about it because I don't really care to know. My mom and I have had that experience in Paris when some customer started talking and the lady behind the counter snickered. We walk in the cafe and I am talking and the guy goes "Ugh Anglas" and starts yammering away. He was probably saying bad things and my mom thought it was rude of the worker to snicker about it. I didn't really care.

Now a lot of people can speak another language, especially Spanish. I think that was rude of that guy to snicker behind the counter like that. That is unprofessional too. What does Ugh anglas mean?

I also agree that it's very rude.

I made a complaint on their website and supposedly my complaint will go to the regional or division manager.