It is extremely difficult to avoid misunderstanding, in real live and even more difficult in the web.
One and the same sentence can be read in different ways and something written just as a plain comment may be interpreted by the reader as offensive or rude. Especially if the reader is in any kind of bad mood already.
And in writing people try to keep things short, since typing takes longer than talking. Another source of misunderstanding. Like the comment from tomamil, who only wanted to give you some information.
This happened to me too. Sometimes I just don't read the forum and a question can be different too, expecting different kinds of answering and understanding. Maybe it would be a nice idea to give the pages of The Haven a different background color, so it's more obvious.
And it takes much more time in the web to get friends. People just don't care too much about somebody who may live at the other end of the world. And it's more difficult to remember somebody you know only by name and a little avatar picture, which may even change once in a while.
Don't give up this place.
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Deep into that darkness peering, long I stood there wondering, fearing,
Doubting, dreaming dreams no mortal ever dared to dream before (E.A.Poe)