some stuff for an assignment that goes against my priciples

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WORK WITH COLLEAGUES AND CUSTOMERS
THHCOR01B



When dealing with colleagues and/or customers it is important to remember these interpersonal skills:

Personal Appearance-This encompasses hygiene, grooming and dress.
Team Work-Is a group of people working together to achieve a
common goal.
Social Interaction-
Communication Skills-

It is important to keep customer service at the highest level possible, customer service includes but is not limited to:

* Anticipating, understanding and fulfilling customer needs
wants and expectation.
* Providing prompt, efficient and attentive service.
* Offering assistance and information when required.
* Understanding the job and the duties.

Excellent customer service is beneficial not only to customers, but also to employers and employees.

Employee Benefits
*Sense of achievement-a personal sense of having done a good job.
*Sense of contribution-a personal sense of having been part of a
team and contributing to the sense of the business.
*Increased product knowledge having a better, more informed
knowledge of how to undertake your job effectively.

Employer Benefits
*Increased revenue.
*Increased service.
*Increased product turnover.These benifits transfer to the employee.
These benefits transfer to the employee.

Personal Presentation.