bank screwed up big time

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(as i posted on another forum, and more) The bank in question will remain nameless. Lets just call it "Bad Banking and Co."

Well, let me start from the beginning.

My bank check card stopped working at the gas pump, so i request a new card. Month later, no card. So I put a stop on the card, they never told me it'll stop my current card (which works elsewhere). So now I come to find out they have my address WAY off! They've been sending important documents to some other people in Lake Mary. I've never lived in LM in my whole life, nor even been there. Setup my account in Winter Springs.

So get this, for some reason, the lady on the phone can't fix it, and I actually have to take a lunch break at work to get it fixed, because they close, when I get off of work!

So the biggest question, do I switch banks, or forgive them? I mean, as far as I am concerned, they screwed up BIG time.

This has been apparently happening since 2005 when i setup the account. the lady even wrote down in my envelope, and verified, with the CORRECT address. But get this, it says on my account she then later that day, CHANGED it.

My worry about changing banks or to a new account, is losing my Campus Edge Checking, which is essentially the same as regular, but without the monthly fee. I recently got out of my tech college, and it'll self expire in another 2 years, but i don't want it to be closed out now so soon.

Oh, how's this speech I have planned for them tomorrow?

"After I have found out about this 3 year incident, I am doubting your banks ability to properly manage my funds, and security. I had to go out of my way to fix this, because you can't get it fixed over the phone.

So tell me, why should I continue with being with your bank? I need assurance this won't ever happen again."

Well it's terrible that they screwed up in the first place, but they can't fix it over the phone because of security reasons. I worked at a bank once too and it would be too easy for people to impersonate others over the phone, so all major account changes need to be done in person with ID.

I might change my account there too but it would probably depend how much of a pain it would be to set up a new account. Right now I have about 9 automatic transfers going in and out of my checking a month so it wouldn't be worth it to me to change all that.

Sounds like Citibank - I tried to close an extra savings account online, and they told me I'd have to come into my branch personally to close it - in San Antonio, Texas!

When I explained that I opened the account in New York City, and still live here, they said, "Well, it says here that your account has been moved to San Antonio, so you'll have to go there."

Mines Bank of America.

It sucks needing to take time off work to fix my bank account. It's either less pay in my paycheck, or no access to the bank at all.

my old bank had me down as an adult when I was only 12 and refused to change it back, stating the 'adult' Lily had to change that, I got so angry I just took all my money to a different bank - the kid's account had no fees and a high interest rate, the adults had fees galore and very low interest rate.

Join a local credit union.