Entertainment for the recluse

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BEST BUY SOFTWARE RETURN:


One day i decided to build a deck in the back yrd. I went to best buy and bought a program about home improvement projects, and plan design. The first description on the outside of the wrapped software was build decks.
I brought the program home (it cost only $10.00). I loaed it and looked all over the menu for decks. i spent about an hour looking for the sections that taught how to design decks, nothing. Then i typed in the keyword decks. These were the responses, just one; sometimes railings are used on decks.

I was p'oed. i took it back and the refused. i asked to speak to a manager. when he showed up i was loud. I said, when i looked at the program before i purchased it the very top descripyion said build decks, and there is nothing that would help me build a deck. Shame on you. I would have thought that Best Buy would hold itself to higher standeards than sell this garbage, it is misleading.
Furthermore, if i am at a grocery store and pick up a box and read the ingredients the top item listed is the dominant ingredient, the second item listed would have the second most. This program lists its top ingredient as build decks, the only thing i found on decks was in the search section after i typed in decks it said sometimes railings are used on decks..

How is that supposed to help me. And how am i supposed to know that you are peddling garbage until it becomes open software and i find out what crap it is for myself. Take your disk and give me my money.

Luckily for him he didn't make me ask twice. I got my money and was allowed to keep the disk. I didn't know this, but i guess they have a noreturn policy on open software, and they had no use for it.

im too tired to read all of this...but I am assuming that it is intelligent.

GOOD JOB

ON THE SUBJECT OF BEST BUY:


2 years ago i went to best buy to purchase a computer. i also decided tobuy it on time since it 30 months no interrest. I signed up for the card and bought a computer with my credit.

Apparantly the credit was handled by someone else. A few weeks later i get my new Best Buy credit card and a Master Card from home bank with a $2,000.00 limit. With the card came this letter stating that if i used my card and made my first payment on time i would recieve a free $25.00 best buy gift card. I like free things.

So i swiped my card on some purchase and submitted my payment when i received the bill. two months later no gift card. so i call them and they say after the fist billing period which is sometimes 45 days depending upon when to made your purchase. After that it gets processed and you would receive it in abou 4 weeks. So the math concluded that i would be getting it within the next couple of weeks maximum.
One month later no card. so i call them again and this time i am told that it is handled by best buy. I said no, i'm the one being handled here , where is my card. she gave me best buys number. I called best buy they said that they know nothing, it sounds like home bank. i called them back, was short and terse and i was assured it must have been a mistake and she would process a new request ASAP. i should get my card within two weeks.
Next month, no card. This time i plan on results. I tell them that i received a card in the mail, with that card is an offer, i restated the terms of the offer to her, i further explained that origional letter was an offer of a contract and the contract became complete (meaning both signatures) after i used the card and submitted payment. we are technically involved in a contract and your company is in breach of contract. Get me my card. I was assured one more time. And i also assured her that this would be my last warning. If i did not recieve my card within 2 weeks time, then i was going to march into Best Buy and purchase a $100.00 gift card on their mastercard and they were going to pay for it.

After two weeks there was no card. So i did what i said and charged up 4 times the original offer, i bought a $100.00 Best buy gift card. Then i went home called home bank and asked for a supervisor. I informed her of the details of my struggles and what i had promised on my last phone call, and that i am calling them now to inform them that they need to credit my account $100.00. At first she showed resistance, but after a few well placed threats about fraud, she agreed to put in for it and she would persona;;y talk to her boss regarding the facts.

3 days later she called me personally and told me that it was taken care of and they were very sorry about the mix up.


Incidently, 3 weeks later i received a $25.00 Best buy gift card in the mail.

But it took 5 months and way too much of my time. I feel like i would not have received it ever, if i would have let it go.

AUTO NATION-TOYOTA

in 2000 i bought my wife a new 4-runner, (better grocery getter and safer transport for the kiddos)
After 1 month the sun visor clip broke. since i didn't wan't to null the warranty by fixing it in 5 minutes myself i had my wife bring it down to the dealer for repair.

Skipping the middle part; it took her 7 trips to the dealer and still it wasn't fixed. during this time i went through the proper chain of command; calling the service dept, then the service dept manager, etc.. But stll it wasn't fixed, due to several mistakes.

Finally, i told her, that was enough. She would not waste any more of our valuable resource on this; TIME.
I called the general manager of the dealership (call him John) he wasn't in and i left my message with his assistant (call her Mary), and requested a return call. 1 week no call. i called back and John was on vacation will be back in 5 days time. 7 days no call. i called back, this time in a meeting. he cannot call back today, he has an appointment which he needs to make right after the meeting, he will call tomorrow. No call. 5 times i called, 5 times no response.

What is my next step?
I go over his head.

I sent two duplicate e-mails, 1 to Auto Nation USA and the other to Toyota Corp, USA. In my complaint i let then know that i was a young consumer on my third brand new Toyota. I had a very good paying job. Likely that i would buy 10 more in my lifetime. That i always swore by the Toyota quality. I have a big mouth and this was their final chance.
Also, i noted about our wasted time and the shoddy service. How their highest on site representative was avoiding me after numerous attempts to contact him over my concern. How they are in violation of my Warranty Contract. And how i felt that i was a very valuable customer, until after i made a purchase. I felt that i would become valuable again, presumably, after such time as i was in the market for a new car. And i let them know that that would not be a concern for them since, i would not be giving them the opportunity.

Guess what?
Next day i receive a phone call from Mary. She has John on the other line and he was interrested in talking with me. NOW!

He got on the line, made no mention of the e-mails, but was full of excuses. He was sorry that at the moment he could not give me the appropriate amount of time i deserved, but he was calling to let me know he was on it and when will i bring the car down for repair, he would personally guarantee me results
To which, i replied. Not good enough. You give me a specific time when you will have 30 minutes to devote to me, and i mean it. I want an exact time and i will make myself available.

But, But, he stammered. No exception, i held firm. i am sick of your crap, you will satisfy my request or i will go even further with my complaint. He complied, and we set up a time.

I felt that he was using used car sales tactics, trying to rush me into a purchase with the most possible gain for him at the highest possible cost from me.
Realize, this had gone way past the point of a 25 cent visor clip, and that is his problem not mine.

conversation continued....

AUTO NATION TOYOTA CONT...


THE PHONE CONVERSATION:

The general manager called me back when he had more time to offer.

Immediately, he informed me that; i was on speaker phone and his secretary (MARY) was in the room and taking notes.
i assumed a bluff, but i didn't care either way.

i asked him what the purpose of this was?
he said, "well, ya know, in this day and age with all the lawsuits, i just don't want to be misquoted."

i said, " ah, i see your point. You are more interrested in CYA than you are in satisfying a customer who has been competely put out by your people ineptness and your own unwillingness to resolve the matter, without haveing had gone over your head."

i informed him that if that was the tone he was establishing, then fine, i will agree to those terms. However, i put him on notice that, i was offended by this (i wasn't) and that he should make note, that, if he hadn't tried avoiding me for such a long time, then it wouldn't even have come to this.


moving along

I recited the trials that we went through to have them honor the warranty, which was part of the purchase price.
He said i told yo i could have it fixed and i would guarantee it, as per our last conversation.

to which i replied, that by him not responding and the time it took to even get this far along, that our time was worth way more than a 25 cent visor clip.
he said what did you have in mind.
to which i replied $25, 000.00 dollars.
he said i was crazy
i said that he was running a shady business
(of course, it was my turn to bluff)

moving along

We went back and forth over this number for about 20 minutes. Each time i would patiently listen to his oration, and each time he would try to alpha-male me, by speaking over me or interrupting each time it was my turn to speak.
finally, i said, "I listen to your double talk, and each time i get my turn you interrupt me, i cannot complete a thought, this just says to me that you don't care to hear about my concerns, when can i get my 25 k."
He said, " ah, Mary, will you make a note that Robert said that i was not allowed to talk, until he said that it was my turn."
(WHAT A SMART-ASS, i thought)

so i continued, and it took him all of 2 minutes to interrupt me, again.
In a louder voice than him said, "Mary, please note that John spoke, and i hadn't authorized him to." (two can play at the sart-ass game, i figured)

moving along

after about 45 minutes of training him (and wearing him down) he finally said, "OK what do you want for your wife's precious time, i am not giving you 25k. I was thinking about some extras, like a luggage rack, running boards, what, what, what, what do you want."

I said, "Uh, i got all the extras when i purchased the car."

the i said, "ok, i will be reasonable. I want Someone to come to my home tomorrow and drop off a comparable car, not a crappy rental. This person is going to take my wifes car to your dealership and have the visor clip fixed, my wife will not waste one more second of her time on this matter."
he said, "ok."
i said, "There is more. Whil the car is at your dealership, i expect a full tune-up, carwash and detail, and a full tank of gas."
he said, "ok"
I said, "And, when your person drops off the borrowed car, to pick up my car for these services, i think that $500.00 is a reasonable number, and i expect a check for that amount."
he began to say, " along with all those..."
he never finished because it was my turn to be rude, and i interrupted him.
I said, "i told you i was being reasonable, would you like for me to get my mind back on the 25K number again."
he said, " Of course, i was just reiterating the terms, this would be fine."

and we ended our negotiations.

The reason i arrived at the final terms is because i was prepared for it. Even before the conversation took place i knew what i wanted. in all honesty, i was expecting to get the services i requested and $100:00, prior to the conversation starting.
After it was obvious what sort of jerk he was i knew my price was going up by the minute.
When i suggested $500.00, i was expecting about $250.00.
Shocked that he took it i wonder, could i have gotten a grand?



the point is, don't take any businesses crap. Especially a big business.

Next will be my 5 month battle with Verizon.
later, after a quick, did you know?

so no-one likes to stand up for themselves.
rather, prefering to roll over, sit and heel for the master?