Autism Service Dog Mom Punched by McD Manager

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The acting manager and staff did nothing to stop or prevent the attack. That McD's has a responsibility to teach all it's employees especially management about service dogs and how they are allowed in their fast food shop. It is obvious by her actions the McD's had no policy or training in place to prevent such an attack.



When I worked at a resteraunt we were told even if we were off duty and out of our work clothes we could still cause the company to be held responsible for our actions because management knew the off duty employee is in the resteraunt and did nothing to make them leave so therefore responsible for that employees mis behavior. Everyone use to hang out at the resteraunt's bar after their shift so the owners were in fear someone would do something to a customer when drunk so we had to take a training course by a lawyer about how even if we were off duty and in the resteraunt parking lot we still represented the resteraunt.given



When I worked at an Arbies they had managers that were selected to be managers because they knew what they were doing, were responsible, and could handle responsibility. There was a couple people there that had senority but were idiots so they were not put into manager posisitions. They used this same method at the resteraunt I worked at.



That goes without saying, but they probably liked her since they allowed to hangout there after her shift was over.

Yet more supporting evidence to why I don't eat at restaurants. The world is full of unthoughtful idiots, and as far as I know one of them could be handling my food.


It seems to me that this ex-manager probably has some kind of disability, herself. Or rather, that's the only way I can comprehend this kind of behavior.

I guess her being an idiot could considered to be a disability.

wow this is really messed up! I too have a service dog for my autism! there is 1 thing that concerns me unrelated (sort of) to the incadent. What concerns me is she had 2 kids and 1 Dog. I really hope this dog was for only ONE of these boys! t is wrong and cruel to have 1 dog for 2 people and may even be illegal!

Service dogs are trained to work with one indavidual not 2 that is asking way to much of the dog!

that said I have been followed around before and denied acess both by customers and managers luckly never attacked by one!

If you take a look at the video, another employee did make an effort to try and stop her from attacking. The manager hands off her child to a nearby employee, and the employee puts out her arm to prevent her from running outside. The manager pushes on-duty employee's arm out of the way, does a bit of a slip-n-slide on the wet greasy floor, and then bolts out the door to attack the mother. The fact that an employee attempts what is reasonably possible (under the circumstances) to stop the attack suggests that at least a few of the employees remained awake during the training sessions.

My question is: if it turns out that McDonald's did require the employees to go through diversity training, and the manager ignored it, do you still hold McDonald's responsible for that off-duty employee's actions.

That being said, based on McDonald's history of settlements and lawsuits, they should probably consider changing their requirements for management positions in their restaurants. A good manager will find a way to get rid of troublemakers and make the working environment better for worthwhile employees. It's far more cost efficient to have a manager who can run a business smoothly than one who pits employee against customer, and employee against employee with drama and social politics.



Those rules would apply to an unruly or abusive customer the same way they would apply to an off-duty employee.

The Chrissy Polis case, where two women attacked a transgender outside a McDonald's bathroom--while one of the employees filmed the beat down and posted it on YouTube and another employee warned the attackers to flee before the police arrived--is a perfect example of McDonald's being at fault. The employee filming the attack was still on the clock and represented the company.



I'm more of a fan of hiring managers from outside the company and requiring some sort of business degree. I think outsiders are a little more impartial about making decisions than someone promoted from within. I also believe that someone with an education in business or management is going to make decisions that benefit the workers, the company, and the customers. My experiences with general employees who have been promoted to manager are generally not good ones.



That's more than "being an idiot", there are some major rage issues going on there. A normal person who was uncertain about allowing service dogs in the restaurant would have called their regional manager and proceeded from there. That manager's behavior is obsessive, even when it's established that the dog poses no threat and is legally allowed in the restaurant. There's far more driving that bizarre behavior than just idiocy.

...Why the heck do they employ these people? Do they not have some kind of training service? I just...wow. Cutting corners is one thing, but I'd think twice before hiring people this violent.