When I was a child and teenager, I was very uncomfortable using the telephone at all, regardless of who might be on the other end. As a young adult, I wasn't too bad with receiving calls but would panic at the mere thought of having to make one, especially to a business or someone I didn't know. There were times I picked up the phone and started dialling only to have to put it down in order to calm my racing heart and shaking hands; this might happen several times over before I could manage the call. Now, I am still generally nervous about talking on the phone and usually prefer to text rather than speak when possible, but it is not the absolute terror to me it used to be. However, I do usually try to take care of business without having to deal directly with a person, as it is so much easier. That is why email and the web are so fantastic; they enable communication without all of the related anxiety.