CanadianRose wrote:
Yep - been there, done that.
What I do now is excuse myself from the situation. Let's say that I am trying to communicate with a co-worker and I am getting nowhere. Instead of hollering at them or insulting them (e.g. "For %$$%%, my FOUR YEAR OLD COULD UNDERSTAND THIS!! !!). I take a deep breath and say, "I seem to be having trouble expressing myself right now. Let's take a break from this and discuss it a bit later, I will probably be more able to clarify then, if you'll excuse me" and leave. Don't worry about the other person. They might think that this is odd, but you will have kept your poise and composure. If they start to follow you and continue the conversation, I might say, "I really need to take a break from this right now, I want to resolve it, but I need some space right now." and continue on your way.
I have mentioned it before in one of my other posts - but I will share it here to. Check out "non voilet communication" There is a website on it - it is worth a google. I took a workshop on non-violent communication and found it such a clear, respectful way of sharing information and resolving differences.
THANK YOU. It seems so obvious to know to excuse yourself from the conversation but I've never really thought of it. And I'll check out the link.