Car dealership manager is being very rude

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Earlier I made a post about how I was angry that this car dealership gave me a car that wasn't taken care of or serviced at all, a fact which they lied to me about, and it resulted in the car breaking down entirely. I've been hoping the dealership would be a bit more reasonable about this considering this is entirely their fault for lying to me. I did buy the car "as-is", but the thing is that the way they told me it was isn't how it actually was.

Anyway, so far I've only talked to the manager who sold it to me a few times about it, and every time she has been pretty rude. She was even rude when I bought the car. Example: I was trying to call the salesman who sold the car to me soon after buying it. I had a question about these apartments he told me about, as at the time I was looking for an apartment. Well, the number he gave me said it was disconnected for some reason, so I figured I could just call the number on the business card and ask for him. Well apparently the number on the card is just the manager's cell, and there is no landline there, which I didn't know. She just answered, "Hello?" I asked for the salesman, and she said in a rude tone of voice, "Well, you called my phone." I was so confused. Eventually I was able to explain who I was and such, and she told me in the same rude voice, "Well, he isn't available right now," and then said nothing else.

And now I'm having problems, because I HAVE to talk to her, but she is being very rude to me. First she blamed me for the damages they didn't tell me about, and when I made it very clear that I could prove I didn't cause that damage, she just changed the subject and said very vaguely, "Well, we're willing to work with you." and said nothing else. So I asked, "What do you mean?" and rather than answering by being more specific, she just said, "Exactly what I said." She is insisting that she will help me get it fixed, yet she STILL has not called the mechanic to even figure out what's wrong with it. I'm getting to the point where I'm avoiding talking to her, because when she says things like this to me and I can tell she really doesn't want to help me at all, it ruins my whole day. I don't think I should have to be constantly railing on her to help out a paying customer.

Last time we talked, she said she would call the mechanic. When I asked her if she'd had a chance to do that yet, trying to be nice about it, she responded without answering my question, "Have you had a chance to find out how much it costs to replace the motor?" No, that is what I told you the mechanic could tell you. Plus, she was supposed to call a parts place to see how much that motor itself costs, because it is cheaper for them to buy it. She told me she would do exactly that over a week ago. When I mentioned this to her, she just told me, "I didn't call yet because I've been out of the office all week." Ok, first of all, you have your stupid cell phone, which is apparently listed as the business number, so I seriously doubt you couldn't have called about this. Plus, why are you so mad at me, this is clearly your fault for selling me a car that was internally damaged, a fact I know you can't have missed, as my mechanic noticed it after about an hour, then stopped to tell me it probably wasn't worth fixing. He told me there's no way they could have missed everything he saw, and he said it looks like it's not been serviced for a long time. I serviced it after buying it but the damage was apparently already done.

I am thinking I may just have to tow the car back to them, leave it there and just stop making payments, and accept that I will probably have very bad credit for a while as a result. That's better than paying $2500 more for a piece of junk.

EDIT: fixing a spelling error

Do you not have ombudsmen in your country? Here we would contact the fair trade ombudsman to complain about vehicle sales and warranties. They will give you advice on what to do step-by-step and if you have a case they will act on your behalf to help you resolve the problem.

in America, the used car market is fraught with corruption. a few states have the equivalent of ombudsmen, don't know about Idaho. that is why there are so many lawyers here.

Leave that dealer behind and visit your local Mercedes-Benz. You could use an S-class

Can you find a legal reason to engage in written communication, like consumer protection legislation, basically be a thorn in her side? That might level the playing field a bit and encourage her outlook about the car repair process. Does your Grandpa have any mechanic friends with a car lift?

Private, local, used car dealers are the worse in my area. They prey on the poor by selling junk.

"As is" means the moment the deal is complete, it's your problem. Even if the car blows up in the lot.

If you let them repo the car, they will sell it at auction and you will be responsible for the difference. If you don't pay the difference, they will harass you, and try to garnish any monies they can. A repo is very very bad on a credit report.

Check into the Lemon Laws in your state, and see if any of those could help you.

Next time you buy a used car, grab a gear head friend or relative to check it over. Do not trust what the car dealer (new or used) says. Also, look at things like Consumer Reports and recall notices.

If the dealership does anything for you, it's a bonus. Where I live, it is so sad, too bad.

Here is the Idaho Lemon Law that governs complaints and remedies for the sale of motor vehicles which don't comply with the law:

http://www.ag.idaho.gov/publications/co ... monLaw.pdf

It might help you.

Good luck.

I'm currently having a similar situation as the OP. I just recently purchased a 99 Ford Escort from a buy here/pay here dealer. I was at the house where I used to rent a room to help this guy I used to live with move, since his mother is selling the house. I go out to the car, start it up, and I hear all sorts of clanking noises coming from the engine. The other guy comes out of the house, and hears the same noise. He tells me to call the dealer where I bought the car, and have it towed to their garage. Turns out, the engine threw a rod up through the engine block. The dealer is supposed to be finding me another car, as this car isn't even worth salvage, and I only had it one month. This same guy and his mother are saying this dealer is good to deal with. I've had bad experiences with both buy here/pay her, as well as major new car dealers in the past, so we shall see...