How to comfort people?

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Any tips on this subject would be appreciated. I struggle with discussing emotions in general and it's really difficult for me to calm people down; I usually just end up sitting beside them awkwardly (if it ever happened at my own house I would know what to do, but it always happens elsewhere). I'm often the one that people tell their problems to because I'm so rational, but I'm not much use when they get upset. Thank you.