Brooklyn wrote:
I don't think a lot of customer service people are as personable as they should be. I don't think it's you. I worked in customer service for a long time, and people can get really jaded by how rude customers can be to them, or there are some who really dislike their job. So they aren't as warm and kind as they could be.
Good point. If they seem cold, they may just be keeping some protective distance in case the customer starts to unload on them.
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