Work Titles

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Does anyone have a problem with understanding different ranks and Titles? When ever i have a problem with something and have to contact someone and ask them a question I find that I sometimes go to the wrong person.... example: i email the manager when I should have sent my quesiton to the general manager. I cannot figure outwhat tie difference is.

I feel like this problem makes me looks like i odn't know how to do my job. It frustrates me.