EdCase wrote:
tomboy4good wrote:
More often than not! I work in customer service & my job is to assist people. But how can one assist someone who calls looking for a fight? I find my job more & more exhausting when people can't be nice or at least logical. I know it's easier for people to pick on someone they don't know. But sheesh. It's incredibly frustrating. That & a couple of people that I work with also are not at all helpful & I end up having to shoulder other people's jobs because they are too lazy to do their own.
I dread going in to work. I am aware that with our economy doing rapidly down the tubes that people are afraid. But why is it that they lash out in the most inappropriate ways at the very same person whom they turn to for help? WTF?
The thing to remember is that they are not looking for a fight with you personally. They are p$*!ed off about something and they want to let that out or put that on someone else rather than keeping it themselves. If you are in a position to accept the reasons they are frustrated and then in a position to do something about it with a smile on your face, they will calm down very quickly. If you are put in a position where you have no real power to affect change for the caller then you can't take that frustration away and solve it. Then they'll ask to speak to your supervisor

For me, the screaming at me, just tends to cause me to shut down. Then I am able to help no one. I have had customers/office workers who have made me cry...just because they are so nasty. I tend to be a people pleaser. My job is to get people information on their orders. Yet they go about it in a way that causes me to completely shut down. I understand that life is difficult & scary. I have personally had a lot to endure in my 46 years. Every morning that I wake up is scary to me. It's always been like that....knowing that this is another day that someone could verbally attack me. At least it's not physical anymore, but that's only changed since the past 5 years. It's impossible for me to get past old memories of being attacked physically/verbally/emotionally, it's also hard for me NOT to react strongly. If someone calls & is pleasant to deal with, I have no problem helping them out.
And add to that, dealing with a co-worker who makes my job harder just makes me wish I didn't have to wake up in the morning anymore. Of course, I have been wishing that since I was 9!
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If I do something right, no one remembers. If I do something
wrong, no one forgets.
Aspie Score: 173/200, NT score 31/200: very likely an Aspie
5/18/11: New Aspie test: 72/72
DX: Anxiety plus ADHD/Aspergers: inconclusive