The quoted article says:
Quote:
An internal investigation by IDEA Services, conducted prior to the one by HDC, found that there was "almost a culture and certainly a practice of poor communication within the team and between team and management and across the services".
That investigation concluded the failure of staff to notify management immediately of the incident on June 9, 2017, "significantly impacted" IDEA Services' ability to take remedial actions to prevent and minimise recurrence on June 13, 2017.
IDEA Services said it was "deeply sorry" for what happened to the victim and was determined to learn from this complaint and to ensure that this does not occur again for any other service user in the future, the report said.
Then, later in the article:
Quote:
IDEA Services investigation also found the incident reports lacked critical information including the staff/client comment and recommendations section.
The article ends with:
Quote:
In the report, IDEA Services told HDC it expected all staff to be aware of policies and procedures from the day on which they join the organisation and complete their orientation training.
IDEA Services submitted that this case highlighted that senior management was not aware of performance issues arising in respect of service managers or area managers where the general manager was not aware.
The service said it had advised HDC that since the time of these events, it has introduced some key management changes and programmes of work that are designed to improve quality and safety.
IDEA Services reported that in early 2018 it completed a National Quality and Safety Review of Services and began implementing the review's recommendations.
It also restructured its service manager role, which was led by a new chief operating officer. The change in role sees service managers spending more time with service users and their families, to ensure that there is a clear focus on transparency and communications with all stakeholders.
A new training programme for its management team intended to provide an understanding of the concepts of leadership and the role of it has to improve workplace outcomes has also been introduced.
It's too early to tell whether this will result in any actual improvements. In the meantime, I see no reason to jump to conclusions one way or the other.
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06 Feb 2020, 5:58 pm
