Ann2011 wrote:
dealing with difficult people
I have attended several workshops on this subject. You can have the students role play - one as an angry customer or bully and the other demonstrating the possible reactions and their outcomes.
Lol, thanks! I never thought about this. But what are the proper ways to handle a rude person? Because if I give a training on this topic, I have to know what the 'good' way is and be able to demonstrate that.