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OliveOilMom
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05 Jan 2012, 7:06 pm

Last night when I couldn't get the site to load, I was at a loss as to where to report the problems. I ended up emailing Alex, but I don't know if he reads those very frequently or if it's just a general mailbox.

Is there a particular email address to report a problem if I have one in the future and can't get to the site on either the computer or ipod? How should members handle that?

If there is already something about it, please point me to it and disregard this.

Thanks in advance,


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The link to the forum is http://www.rightplanet.proboards.com


DW_a_mom
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05 Jan 2012, 11:32 pm

I think Alex is it. It is my impression that sometimes he reads the emails, sometimes not, it depends on how full his plate is, I guess.

Moderators don't have power to deal with site software or server issues so even though some have emails they use with members, there is not much point in alerting them to this type of issue.

The software the site runs on is really old and patched, and bogs down fast. Alex is working on an entirely new platform and until he finishes that, I think there will be occasional problems.


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sliqua-jcooter
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06 Jan 2012, 11:36 am

I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.



hyperlexian
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06 Jan 2012, 11:48 am

sliqua-jcooter wrote:
I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.

ok, got it. we're supposed to email you every time the internets are broken or if we are annoyed at WP right? :twisted:


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sliqua-jcooter
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06 Jan 2012, 11:50 am

hyperlexian wrote:
sliqua-jcooter wrote:
I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.

ok, got it. we're supposed to email you every time the internets are broken or if we are annoyed at WP right? :twisted:


Yes. I'm sure my spam filter would *love* to hear from you



hyperlexian
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06 Jan 2012, 11:55 am

sliqua-jcooter wrote:
hyperlexian wrote:
sliqua-jcooter wrote:
I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.

ok, got it. we're supposed to email you every time the internets are broken or if we are annoyed at WP right? :twisted:


Yes. I'm sure my spam filter would *love* to hear from you

FOILED AGAIN!


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Vigilans
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06 Jan 2012, 1:29 pm

hyperlexian wrote:
sliqua-jcooter wrote:
I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.

ok, got it. we're supposed to email you every time the internets are broken or if we are annoyed at WP right? :twisted:


I seem to be running low on internets. Any advice?


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alex
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06 Jan 2012, 1:35 pm

OliveOilMom wrote:
I ended up emailing Alex, but I don't know if he reads those very frequently or if it's just a general mailbox.


I fixed it right after you emailed me


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hyperlexian
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06 Jan 2012, 1:39 pm

Vigilans wrote:
hyperlexian wrote:
sliqua-jcooter wrote:
I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.

ok, got it. we're supposed to email you every time the internets are broken or if we are annoyed at WP right? :twisted:


I seem to be running low on internets. Any advice?

win teh internetz with srsly awesum thread-winning comments!! !!11!! !! you're welcome.


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sliqua-jcooter
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06 Jan 2012, 2:00 pm

Vigilans wrote:
hyperlexian wrote:
sliqua-jcooter wrote:
I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.

ok, got it. we're supposed to email you every time the internets are broken or if we are annoyed at WP right? :twisted:


I seem to be running low on internets. Any advice?


Go out to the internets store and buy some more.



DW_a_mom
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06 Jan 2012, 6:56 pm

sliqua-jcooter wrote:
I'll cautiously throw my hat in as well. If you can't load the site at all, and you've narrowed it down to WP.net specifically - you can send me an email, as in that event the server might be down (which is my job to fix). However, if the issue isn't a server issue (code issue, or any other issue) I can't do anything about it.

For anyone who wants to contact me, please keep in mind that I am not staff here - my company runs the server WP.net runs on, so I have a vested interest in fixing the server - but my ability/interest ends there. Also, I don't guarantee any kind of response whatsoever.

My email address is in the buttons at the bottom of the post.


Thanks for putting that out there (all joking aside).


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DW_a_mom
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06 Jan 2012, 6:57 pm

alex wrote:
OliveOilMom wrote:
I ended up emailing Alex, but I don't know if he reads those very frequently or if it's just a general mailbox.


I fixed it right after you emailed me


There ya go, OliveOilMom, you did THE right thing :)


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