I am not a tech geek, but like everyone else, have had to deal with tech for many years. Your problem sounds like it is either a conflict between app & app, or app(s) & phone, or a virus or malware issue. Sorry I don't have the ability to trouble shoot it for you.
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If a man does not keep pace with his companions, perhaps it is because he hears a different drummer.
Let him step to the music which he hears, however measured, or far away.--Henry David Thoreau