So I work in a grocery store. My biggest issues are sensory-related. I had to ask to be able to wear noise reduction earplugs as an accommodation. When I get overloaded I get very irritable and have a hard time dealing with customers without wanting to bite their heads off. Sometimes people will tell me I'm in a bad mood even when I thought I was hiding it fairly well. Other customers who are familiar with me will ask me what's wrong.
Other than times of sensory overload, I actually do alright with customers. I'm overly passive, and that's how I've adapted to my lack of social skills. I think I have learned some extra masking skills from working there, it's been about 4 years now. Some people tell me I'm their favorite cashier, and I was promoted last year to work at the customer service desk.
Being super passive, though, is not so great if I need to be firm with customers. The other day someone was trying to return high value items without a receipt. I knew it was fishy, but I started the refund process. But I began to think better of it and went and asked a coworker. I also asked my boss, who basically said, what do you think, it should be obvious. Anyways, my boss came over and told the man we can't take the items back for a refund unless he presents a receipt.
Anyone else work in customer service/retail? What are your experiences?
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ASD level 1, ADHD-C, most likely have dyscalculia & BPD as well.
RAADs: 104 | ASQ: 30 | Aspie Quiz: 116/200 (84% probability of being atypical)
Also diagnosed with: seasonal depression, anxiety, OCD