I have old-fashioned views and dislike living in a society where businesses are obsessed with insurance policies, like having to find out who's fault it is if somebody hurt themselves and which party should claim compensation, etc. So it makes rules even more precise and under pressure to follow to the letter, making services cold and unfriendly and inflexible. To me it's just stupid health and safety killing our community, telling us what to do, practically owning us, and everything centred around the tiny chance that you might hurt yourself.
A bit like how bus-drivers have to stop at dedicated bus stops only, at all times, and never under any circumstances stop off anywhere else to help a late passenger who might have got held up on a previous bus or train and is carrying a lot of luggage or something. Years ago the driver would have pulled over to help the passenger, but now he is under legal pressure to sail straight by to avoid any legal documents for if they "tripped and fell". I miss the days where if you tripped and fell, nobody was reliable, you just said "oops", brushed yourself down, and got on with your life. Now it's all "oh, you tripped and fell, now who's fault is this? Let's investigate and take it all through court." Ugh, just all gets on my nerves and is way I despise rules in this money-obsessed society.