MmeLePen wrote:
Also, I can't understand people unless what they say is succinct, clear, interesting and I can see their face and gestures. I am virtually useless on the phone. I just spent about 10 minutes on the phone with a customer service center in India. Nothing against the good people of India, but I was close to tears. I had such a hard time understanding her. I had to close my eyes. I'd do a lot better in person. And actually, I love Indian accents!
About a month ago I had to reinstall windows for my dad. He could not remember where he put his disc with windows on it (boot disc), and had me call the company that sold him the computer. I call, and I get customer service for an American company in India. I could barely understand what they were saying, and even worse than that was that they couldn't understand what I was saying. I need a boot disc for my computer, I am willing to pay for the disc... No I don't need the software, I just need a copy of the disc that came with my computer... No, that's alright, I will get it from one of my other sources.*hangs up*
Needless to say, I downloaded it from my university as one of the softwares they provide student with free of charge, and installed that. I have a very very hard time understanding people with heavy accents that are caused by a person's first language not being english. I can understand UK and Aussie accents fine, I can generally do the French, I struggle with most other accents.
The person I was on the phone with had a milder accent, so it wasn't as bad as it could be. I have a friend that had a telemarketer call him from an Indian call centre, he said a couple of phrases that all of the people with English as a first language would understand "I didn't catch that last statement" for example, and the guy on the other end would pause for a moment, and then go on with his script. He couldn't understand enough of our idioms to be talking to him over the phone. My friend, who actually cared about the service he was selling, as it was from his phone provider who he was making changes with, hung up out of frustration.
I think it is great that western comnpanies are giving people opportunities to work where there are limited jobs, but give them opportunities that are better for everyone involved. The guy he was speaking to had a harder time understanding my friend than my friend with him, he would have been better employed calling other people in his own country. On that note, I also would not open a phone centre in Brittain to call people in the US or Canada, simply because of the barrier created by the accent. Nor would I open a call centre in Canada or the US to call the UK.