spiders wrote:
I hate it when customers call me by my name, and after they've gone I wonder how they know it. Then I realise it's because I'm wearing a name badge
I don't tend to call people by their name unless I'm trying to get their attention.
There are only a few customers who I call by name, and that is because I like them, and I see them enough to remember them.
I also hate it when people I know pronounce my name wrong (nearly everyone pronounces my name wrong), it makes me feel like they don't care. I feel like I'm valued when people call me by the shortened version of my name and pronounce it properly (and they are the people I feel comfortable with).
There you go. I expect a first name to mean something. If the staff calls a customer by their first name at a restaurant, for example, I assume that the person is a regular customer. It's actually a rather nice thing in this context, the regular customer, someone you have gotten to know. Calling everyone by their first name (at least, over a certain age) devalues this... So good things suffer by it as well.
In other words, it seems like a lot of us here agree that first names mean something and the businesses are really violating that, not making things more pleasant. To a lot of us, anyway. I assume it must work with a lot of people for some reason or they wouldn't use it, considering it takes extra effort.
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The world loves diversity... as long as it's pretty, makes them look smart and doesn't put them out in any way.
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