Good intentions

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All things equal, good intentions are better than bad intentions

But not all things are equal

And outcome matters more than intention, to me

I think it's usually impact versus intent. Both are important, but the bigger the impact, the more likely it is to dominate for most people.

some precious lil "people" are trying to "help", but they are really just getting in the way, or hindering. "hurt" is a vague and strong word, but sometimes they are "hurting" too.

for example, a customer made me load some merchandise into her car. while i was doing it, she had the nerve to tap me on the back, thus scaring me. i was almost scared enough to drop the merchandise, thus damaging the merchandise and my foot. she had "good intentions", but the outcome was bad.

plenty of examples like that. (puke!)

home depot needs to institute a "customer protocol". (rolls eyes). otherwise, it's just a three ring circus of idiots "doing their best". and they (usually) have good intentions, but their "best" is just not that great.

Some customers have the nerve to insist on giving me tips and when I told them they are not allowed they ask "why". When I answered that, they said "huh?". (Rolls eyes). It's not my rule, it doesn't matter "why", but please don't physically force my worthless corpse to get made redundant

There's an expression that the road to hell is paved with good intentions. Most people usually believe that their intentions are good even when their actions are casing major problems for others. Some major examples include religions forcing their beliefs onto others believing they're saving souls & leaders starting wars to bring peace.

In terms of immediate practicality I guess the outcome is more important than the intent. I suppose intentions matter when the outcome is bad, because if whoever did it didn't mean to do any harm then they're less likely to do it again, generally speaking. They might correct their own behaviour. Legally, intent is often taken into account when sentencing somebody who has done harm, because the punishment is meant to condition them into not doing it again, and if their intentions weren't malicious then the law thinks they don't need as much conditioning. There's more to it but I don't want to go on all day.

I don't know who said the road to hell is paved with good intentions, but I think it's only partly true.